Design Thinking

Post Pandemic

Emergence Out of Chaos

The COVID-19 challenge is unprecedented. Colleges and universities are engaged in  planning to resume services post pandemic. There are some difficult questions being asked about the medium of program delivery, implementation issues in new formats, long-term implications for teaching, learning, and students’ experience. 


Join the dialogue and explore some strategies to assist your institutions in gaining traction as they navigate new spaces for teaching and learning.

Using the Creative Cognition Approach to Rebuild Organizational Structures

Creative cognition approach relies on both cognitive control (updating, flexibility, and inhibition) and associative chaos (a loosely structured knowledge base).  In the session we will examine how to activate your creative brain in dealing with those tough issues:


  • Preparation - Ask yourself "What information do I need to brainstorm?".

  • Incubation - Give yourself downtime to cogitate, simulate, and enter your creative zone.

  • Illumination - By regulating our brains’ default mode, we can allow our brain to flow  freely from idea to idea.

  • Verification - Positive feedback and social support are components of co-regulation that encourage an individual or group to co-create.

Providing Psychological Safety for Your Teams

Narrowing the Knowledge Gap


As the pandemic begins to ease, institutions are planning a new combination of remote and on-site working, in which some employees are on premises, while others work from home. The new model promises greater access to talent, and increased productivity for individuals and institutions.  How can you best prepare for this transition?  Here are some ideas to get you in the mindset of the changing workplace:  

  • Agile thinking - encouraging and appreciating value, speed, and flexibility

  • Strategic thinking - encouraging relevant and meaningful insights to the design of strategy

  • Designing thinking – encouraging human-centered practice within organizations to focus on the people they serve

This new shared culture will require strategies that provides stability, social cohesion, identity, and belonging.  Managers can narrow the knowledge gap by getting prepared well ahead of time. 

Providing Psychological Safety for Your Teams

Leaders can build psychological safety by creating the right climate, mindsets, and behaviors within their teams. A positive team climate is one in which team members value one another’s contributions, care about one another’s well-being, and have input into how the team carries out its work.  Drivers of psychological safety are:

  • positive leader relations,

  • work-design characteristics, and

  • a positive team climate.


Join us as we explore some of the strategies for planning the drivers to psychological safety in your new workplace.